Giro Factor ACC Road Shoe

Canada Post (Priority or Express): delivery in 7–14 business days, with tracking in your shipping confirmation.

UPS: usually 2–7 business days (customs can stretch it to 15), fully tracked.

Cost depends on the size and weight of the package.

Most orders over $150 in Canada ship free.

Bikes, frames, wheelsets, indoor trainers and other bulky items don't. One of our team will contact you with shipping options for those.

A few items, like Favero Assioma pedals and Nimbl × Nike shoes, always have a shipping charge.

Please allow 1–2 business days to pack and ship most orders. Bikes, wheels and trainers can take 5–7 business days to prepare. Busy periods can add a little time.

You have 30 days from the date of purchase. After 30 days, purchases are final sale. Special orders may have a restocking fee.

Bring proof of purchase. Items must be unused and in the original packaging.

• Sale items
• Gift cards
• Tools
• Cleaners and maintenance products
• Downloadable software
• Health, hygiene and personal care items
• Food and nutrition
• Hazardous materials, flammable liquids and gases
• Items with obvious signs of use or damaged packaging

Please don't send your purchase back to the manufacturer. Some situations may only qualify for a partial refund.

Mail your item(s) to 151 Robinson Street, Oakville, Ontario L6J 7N3.

Return shipping is on you, and original shipping isn't refunded. For exchanges, shipping the new item is taken off your refund. For anything over $75, use tracked shipping or insurance.

Once we've received and checked your return, we'll email you. Approved refunds go back to your original payment method, so allow up to 5 business days for them to show.

If you declined shipping protection, Racer Sportif isn't liable for packages lost, damaged or stolen after they leave the store.